The Yahoo customer support team takes care of all technical and functional account related queries and concerns faced by millions of customers across the globe. With the immensely large customer strength with customers from diverse fields and geography, there is a higher chance of technical glitch as all the customers use their email account in their own personalized manner. Moreover, many a customer is not so proficient with the technical natty-gritty of the account which makes it even more confusing and challenging for the technical personnel to track the source of the issue. For such a problem, the technical support team has installed systems using which they can take a remote log in to the system of the client and hence get a first hand feel of the issue at hand, and track the same to its prompt closure.
There are a wide variety of issues which are considered by the customer support team of Yahoo. A majority of the issues, being technical, are forwarded to the Yahoo technical support team for its instant perusal. A few of the issues handled by the technical support team are mentioned and described below:-
a) Owing to the number of customers moving to the online space, a majority of the customers use their mobile phone to access their email applications. As a result of this, there is a protocol mismatch issue which they normally face. The protocols followed by mobile apps more often than not, are different from that being used by the Gmail mailing client. The technical experts at the customer care support center takes care of these requests, and makes sure that the customers find no issues in sending and receiving mails, and their mail boxes are always in synch
b) Another common issue which most of the customers mostly complain of relates to errors in sending and receiving mails. This issue may occur due to various problems – a few at the end of the customer and a few at the end of the email service provider. The Yahoo technical support team takes care of all these issues and ensures that customers have an enriching experience of using the mailing service.
The customer care team at Yahoo can be contacted via their toll free help line service, which is the most optimally used service network. Due to bottle neck and congestion in those networks, customers may opt for other sources like e-mail, dedicated chat and also choose to take up the matter on social media.
