Customers can choose any of the service platforms as per their wish and convenience to seek help from the customer care experts.
The different platforms where in the customers can seek for technical support is mentioned below for reference:-
a) The most conventional and the most frequently used platform for service delivery is the toll free call route where in customers are free to connect to any of the customer care professionals any time during the day. However, owing to millions of customers reaching out to the toll free help line network at a given point in time, the network experiences massive traffic and congestion due to which customers have to wait for long periods of time on hold before getting connected to the customer support team.
b) Email services are another mode of service delivery practiced by the customer support team. In this option, customers can draft their query in a mail and send it to the customer support team. These mails would be browsed on priority of receipt and then taken to its immediate closure
c) Customers are also free to initiate a live chat conversation with any of the available customer care representative pinging them the issue which they are facing and seeking guidance on the same
d) The technical executives also has the option of a remote access where in they can take a remote access to any of the customers’ account so as to look at the issue which he or she is facing related to the account. This option is mostly exercised for critical issues which are extremely difficult to debug from the server end
Apart from these platforms, the Yahoo technical support team also has a viral presence on social media which can be readily leveraged by customers from across the globe.