The outburst of users in the online space has generated
several business opportunities. Apart from a plethora of business moving online
and realizing maximum profits and margin, there is an additional business
opportunity which has propped up. With millions and millions of customers
(growing geometrically & exponentially) in the online space communicating
via billions of email exchanges on a daily basis, the customer care units of
the corresponding email service providers find it extremely difficult to manage
the scale of operations. As a result of this, during peak hours there is
massive network congestion and bottle neck in their customer care toll free
network. Due to his, many customers during peak hours have to wait for long
period of time on hold before getting in touch with the customer care
executives. As a result of this, there are several independent service
providers which provide Yahoo technical support. These service providers are
able to provide prompt services for yahoo customers as their scale of
operations is on the lower side. Hence, customers are recommended to
judiciously select service providers based on the nature and criticality of the
errors.
The Yahoo customer support services which are delivered by
independent service providers consists of a wide variety of service portfolios
starting from simple issues to extremely complex and difficult to comprehend
problems. The services include log in issues faced by the customers due to
password recovery, account deactivation or any other security breaches, mail
box issues including sending and receiving errors, storage unit issue where the
users cannot access the documents saved in the account storage space, as well
as other complex issues such as protocol mismatch issue which leads to lack of
synchronization between email platforms. All these problems are under the
control of the independent service providers.
These providers provide their esteem services over a wide
variety of service platforms. The most conventional and the mostly used
platform for service delivery is the call option where in customers can call to
their toll free network and seek help on all account related queries. Apart
from that, they also extend their services over email as well as live chat. For
complex issues which are difficult to comprehend from the customer care end,
they also provide options for remote sign in. In this case, the technical
executive can take a remote connection to the customers’ account (after
authentication and authorization) and a firsthand look at the problem which the
customer is facing. These help them comprehend the source of the issue in no
time and resolve the problem permanently.
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